Terms & Conditions

The use of this website is governed by the policies, terms and conditions specified below

The Zian e-commerce website (in this document referred to as ‘we’, ‘our’ and ‘us’) is owned by Velumtec GmbH.

All terms and conditions apply to both Zian and Velumtec GmbH.

The visitor and/or viewer of our website or person that places an order via our website is referred to as ‘you’ and ‘your’, By using our website you accept these policies, terms & conditions without exception. Your order submission indicates acceptance of these policies, terms and conditions without exception. We reserve the right to change these policies, terms & conditions at any time without notice. 

Limitations of liability

By using our website, you agree that the use of this website and its content is at your own risk. We are not liable for any losses, damages and/or costs caused by this website or its content. We are not liable for any losses, damages and/or costs caused by websites or their content that link to us or that we link to.

Order acceptance

We reserve the right at any time before delivery to accept or decline your order for any reason. Via our website we only sell to end users meaning any natural person that acts on purposes that are outside his/her trade, business or profession. Before we accept and ship your order we will validate and verify all the information you have given us. Any written or spoken message you receive from us before delivery does not confirm that we have accepted your order nor can you make any claim on our offer to sell. Your successful payment will be refunded in the event that your order is not accepted. Stock levels displayed on our website are subject to change without notice and therefore cannot be the subject of any claim. 

Delivery times

Any written or spoken delivery time is estimated and cannot be the subject of any claim. We are not liable for any costs caused directly or indirectly by late or wrong deliveries.

International charges

International orders may be subject to customs or import charges. It is your own responsibility to appraise yourself of the regulations and possible charges of the country supplied by you in the delivery address.

Order delivery

We are not liable for any damages and costs caused directly or indirectly by the delivery service. You are expected to inspect the goods upon arrival for any damage and notify us, before using it, within 14 calendar days after receiving the goods.

Pricing

All payments and pricings are in Euros. Prices are subject to change without notice and therefore cannot be the subject of any claim. We reserve the right to revoke any written or spoken offer before your order is delivered.

We are not liable for any costs charged by customs or your bank. They are not included in the pricing on our website nor your (pro-forma) invoice. 

Typographical errors

In case a product is priced incorrectly or provided with incorrect information due to typographical errors, we reserve the right to refuse and/or cancel any orders placed and/or accepted for the incorrectly priced item. In case a successful payment has already been made we will issue a refund within 14 calendar days. 

Cancellation, return and refund

Confirm EU regulations you can cancel your order within 14 calendar days after you, or the person you have appointed, have received your purchased items. You have to inform us of your cancellation by mailing us at sales@ziankites.com. You will receive a mail with the return address and will have to ship the items within the following 14 calendar days. We will refund your payment within 14 calendar days after receiving excepting the costs for the return transport costs and/or any customs and duty charges. You are liable for any damage, loss and costs of the items until we receive them. You may unpack and inspect the items, but we only accept unused returns. The original invoice must be included within the package. We recommend sending returns via registered post only.

Copyright and trademark notice

All materials appearing on this website like including but not limited to text, images, logos, web design, icons and graphics are the property of Velumtec GmbH. You may only use the content of this website for shopping purposes and/or placing an order but no other purposes. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted and/or distributed in any form or by any means without prior written approval from Velumtec GmbH. All rights expressly granted herein are reserved. Unauthorized use of any material appearing on this website may violate copyright, trademark and/or other applicable laws and may therefore result in criminal or civil penalties. 

Privacy

For privacy information and privacy policies click here. Hereby you agree that you have read, understood and accepted the privacy policies.

Law and jurisdiction

This website is governed by the laws of Europe. You submit to the exclusive jurisdiction of the European courts when visiting this website. This English version of our terms and conditions is the prevailing version.

Contact & questions

If you have any questions or seek contact for other reasons, please email us or fill out the contact form. You find all available addresses and the contact form here

MANUFACTURES WARRANTY

Velumtec GmbH warrants this product to be free of major defects in material or workmanship to the original purchaser for a period of twelve (12) months from the date of purchase. This warranty is subject to the following limitations:

The warranty is valid only when the product is used for kiteboarding on water and does not cover products used in rental or teaching operations 

Velumtec GmbH will make the final warranty determination, which may require inspection and/or photos of the equipment, which clearly show the defect(s). If a product is deemed to be defective by Velumtec, the warranty covers the replacement of the defective product only.

Velumtec GmbH will not be responsible for any costs, losses or damages incurred as a result of misuse or abuse of this product. The warranty does not cover any damage caused by anything else than bad workmanship of defective materials like for example but not exclusively:

  • Standard usage wear and tear
  • Damage caused by heat, sun, sand, wind and (salt)water exposure
  • Damage caused by foreign objects
  • Damage caused by improper assembly, set up, packing, storage and/or handling
  • Damage caused by misuse and/or abuse
  • Damage caused by hard crashes/ impacts
  • Damage caused by using solvents or harsh detergents 

The original purchase receipt must accompany all warranty claims. The date of purchase must be clear and legible 

KITE AND BAR CARE

  • Don't bring the kite in contact with sharp-edged rocks, wood, shells or other objects that may damage or puncture the material.
  • Frequently inspect the kite for wear.
  • Inspect lines for knots and untie. Knots will reduce the flying lines breaking strength.
  • Do not expose the kite to excessive sun as it ages the material unnecessarily.
  • Never leave the kite unattended for a long period of time. Leaving a kite for extended lengths of time in the wind may cause wear of the trailing edge and material.
  • Be sure not to drag the tips of the kite across the ground when carrying the kite.
  • Wash the bar and safely system in fresh water after every use by placing the entire system (with lines wound onto the bar) into a bucket of fresh water and letting it sit for 5 minutes. Allow to dry properly before storing in a dry location.
  • Do not dry the kite in direct sun. Otherwise changes of colour or mildew could occur.
  • Deflate bladders for longer storage. Never store an inflated kite after it has been exposed to high temperatures; this may damage the internal bladders
  • Always dry kite and remove excess sand before rolling and packing away.
  • Storing a wet kite may cause discolouring and mould.
  • Pack the kite with as few wrinkles as possible.
  • This will prolong the life of your kite.
  • Always store the equipment in a clean, dry, cool place in the supplied bag
  • We recommend washing your kite with fresh water and drying it before rolling it up for storage.
  • When cleaning the kite be sure that no water, dirt, or sand gets inside the bladders. 

Failure to follow the Kite and Bar Care instructions will be considered misuse and/or abuse under the Manufactures Warranty and will void the Warranty.

 

Zian uses SBS101 Double Ripstop canopy from Sakai Techfibre (Japan).

Sakai Techfibre (Japan) is home in the top end acrobatic paraglider and spinnaker fabrics which are manufactured exclusively by Sakai Ovex in Japan. For their SBS101 double ripstop kite canopy they use high tenacity polyester yarn manufactured by Toray Japan exclusively for Techfibre. Toray Japan is a multinational corporation specialized in polymer chemistry. This makes SBS101 the ONLY full Japanese canopy on the market.
 The canopy production is based on a new process that gives multiple benefits over conventional canopy.
The quality consistency from batch to batch is of a level we have not seen before. Special attention is taken to avoid “chalking” of the canopy after some use, a visual problem seen on many kites on the market. Rather than one sided coating, SBS101 has adopted a double sided multilayer coating technology for longer airproof canopy